TERMS AND CONDITIONS OF THE ONLINE STORE
PARTS.BACPOLSKA.PL
Regulations of the Parts Spare BAC Polska Internet Shop run by the company “Bac Sp. z o.o.” Gorzowska 112 Street 66-470 Kostrzyn nad Odrą, registered in the Central Register and Information on Economic Activity NIP: 598-15-31-425, REGON: 211178677 KRS: 0000132330.
Before using Parts Spare BAC Polska website or services, please read these terms.
The Agreement sets out the terms and conditions for your use of the website at parts.bacpolska.pl and all services provided by Parts Spare BAC Polska.
§ 1 GENERAL PROVISIONS
The Regulations define the general conditions of sale via the Online Store and the provision of electronic services by the Seller.
The Customer may contact the Seller:
The seller has the right to organize occasional promotions, the conditions of which will be each time provided on the store’s website. Promotions in the Online Store cannot be combined, unless the regulations of a given promotion provide otherwise.
The Regulations are continuously available in the Online Store.
The use of services provided electronically may involve a threat on the part of every Internet user, consisting in the possibility of introducing malware into the Customer’s ICT system and obtaining and modifying its data by unauthorized persons. In order to avoid the risk of the above-mentioned threats, the Customer should use appropriate technical measures to minimize their occurrence, in particular anti-virus programs and a firewall.
§ 2 DEFINITIONS
Working days – days from Monday to Friday, excluding public holidays;
Delivery – means the actual act of delivering to the Customer by the Seller, for
via the Supplier, the Goods specified in the order.
Supplier – means a courier company with which the Seller cooperates in the scope of making Deliveries of Goods.
Customer – means an entity for which, in accordance with the Regulations and the law, they can be services provided electronically or with whom a Sales Agreement may be concluded
Civil Code – Act of 23 April 1964 (Journal of Laws No. 16, item 93, as amended);
Customer Account – means an individual panel for each Customer, launched for him by
Seller, after the Customer has registered and concluded a contract for the provision of the service, Maintaining a Customer Account.
Consumer – a customer who is a consumer within the meaning of art. 22[1] of the Civil Code;
Shopping basket – information on the Products selected by the Customer to be the subject of the Order;
Opinion – the Customer’s statement regarding the Product, Service or performance of the Agreement;
Product – goods presented in the Online Store, the description of which is available next to each of the presented products
Entrepreneur – a customer who is an entrepreneur within the meaning of art. 43[1] of the Civil Code
Regulations – this document
Registration – means an actual act performed in the manner specified in the Regulations, required
for the Customer to use all the functionalities of the Online Store.
Online Store – an IT system used by the Seller to conduct commercial and service activities, through which it presents Products and Services on the Internet and accepts Orders, operating in the domain parts.bacpolska.pl
Seller – BAC SP.Z O.O. with its registered office in KOSTRZYN NAD ODRĄ, UL.GORZOWSKA 112, 66-480, registered in the Central Register and Information on Economic Activity, NIP: 598-15-31-425, REGON: 211178677
Sales contract – a contract for the sale of Products presented in the Online Store within the meaning of the Civil Code, concluded between the Seller and the Customer
Service – electronic service provided via the Online Store by the Seller to Customers electronically within the meaning of the Act of 18 July 2002 on the provision of electronic services (Journal of Laws No. 144, item 1204, as amended);
Act on the provision of electronic services – the Act of 18 July 2002 on the provision of electronic services (Journal of Laws No. 144, item 1204, as amended);
Order – Customer’s declaration of will, aiming directly at the conclusion of the Sales Agreement.
§ 3. RULES OF USING THE ONLINE STORE
The seller uses the mechanism of “cookies” that when customers use
The Store’s website is saved by the Seller’s server on the device’s hard drive end customer. The use of “cookies” is aimed at the correct operation of the Website of the Online Store on Customers’ end devices. This mechanism does not destroy the device the end customer and does not cause configuration changes in the end devices of the customers or in the software installed on these devices. Each customer can disable the mechanism of “cookies” in the web browser of your end device. Seller indicates that disabling “cookies” may, however, cause difficulties or prevent using the Shop Website. The customer using the Online Store is obliged to comply with the legal order, the provisions of the Regulations and in a manner that respects personal rights, in particular not to provide or transfer unlawful content, including the dissemination of unsolicited commercial information (spam) within the Online Store and the use of Online store in a way that does not interfere with its functioning.
§ 4. REGISTRATION
Our Privacy Policy governs the submission of personal data through the store. View our Privacy Policy.
- In order to create a Customer Account, the Customer is obliged to register free of charge.
- Registration is not necessary to place an order in the Online Store.
- In order to register, the Customer should complete the registration form provided by
Seller on the Store Website. During Registration, the Customer sets an individual Password.
- While filling in the registration form, the Customer has the opportunity to get acquainted
with the Regulations, accepting its content by marking the appropriate field in the form.
- After sending the completed registration form, the Customer immediately receives confirmation of registration by the Seller via e-mail to the e-mail address provided in the registration form. At this moment, an agreement for the electronic provision of the Customer Account service is concluded, and the Customer gains access to the Customer Account and makes changes to the data provided during Registration.
§ 5 ORDERS
We ship all boxes via TNT courier.
- The information contained on the Store’s Website does not constitute an offer of the Seller within the meaning of the Civil Code, but only an invitation to customers to submit offers to conclude a Sales Agreement.
- The customer may place orders in the Online Store via the Store’s Website 7 days a week, 24 hours a day
- The customer placing an order via the Store’s Website completes the order by selecting the Goods he is interested in. Goods are added to the order by selecting the “ADD TO CART” command under the given Good presented on the Store’s website. After completing the entire order and indicating in the “CART” the method of Delivery and the form of payment, the Customer places the order. Each time before sending the order to the Seller. The customer is informed about the total price for the selected Goods and Delivery, as well as about all additional costs that he is obliged to incur in connection with the Sales Agreement.
- Placing an order constitutes the Customer’s submission to the Seller of an offer to conclude a Contract for the sale of goods being the subject of the order.
§ 6. PAYMENTS
- The prices on the Store’s Website placed next to the given Goods are gross prices and do not contain information on the costs of Delivery and any other costs that the Customer will be obliged to incur in connection with the Sales Agreement, about which the Customer will be informed when choosing the method of Delivery and placing the order.
- The Customer may choose the following payment methods for the ordered Goods:
- Bank transfer to the Seller’s bank account (in this case, the execution of the order will start after the Seller sends the confirmation of acceptance to the Customer order and after the funds have been credited to the Seller’s bank account).
- By payment card or bank transfer via the Przelew 24 external payment system operated by PayPro S.A., based in Poznań (in this case the execution of the order will start after sending it to the Customer by the Seller confirmation of the order and after the Seller receives the information from the PayPro system about the payment made by the Customer);
- cash on delivery, payment to the Supplier when making the Delivery (in this case the execution of the order will start after sending it to the Customer by the Seller order confirmation);
§ 7 DELIVERY
- The Seller carries out the Delivery throughout the European Union and the UK to the address indicated by the Customer when placing the Order.
- Delivery is carried out via a courier company with which the seller has a signed contract
- The Seller is obliged to deliver the Goods that are the subject of the Sales Agreement without defects.
- The Seller publishes information on the number of Business Days on the Store’s Website
needed for the Delivery and execution of the order.
- The date of Delivery and execution of the order indicated on the Store’s Website is counted in Working Days in accordance with §5 sec. 2 of the Regulations.
- The ordered Goods are delivered to the Customer via the Supplier to the address indicated in the order form.
- The customer is obliged to examine the delivered parcel in time and in the manner accepted for parcels of a given type. In the event of a loss or damage to the shipment, the Customer has the right to request the Supplier’s employee to draw up a proper protocol.
- The Seller, in accordance with the Customer’s will, attaches a receipt or a VAT invoice covering the delivered Goods to the shipment being the subject of the Delivery.
§ 8. RIGHT TO WITHDRAW FROM THE AGREEMENT / RETURN OF GOODS
The right to withdraw from the Sales Agreement without giving a reason is available only to the Customer who is a Consumer.
The customer who has concluded the Sales Agreement may withdraw from it within 14 days without giving any reason.
According to Art.Dz.U. 2014 r. poz. 827 ze zm of the Consumer Rights Act, as a consumer, you have the right to withdraw from the purchase within 14 days of receiving the order without giving any reason. Remember that if you return a product that you have used excessively, going beyond the activities necessary to check the characteristics of this product and its properties, any resulting defects, traces and damage will result in charging you with the amount by which the value of the goods has finally decreased. .
If the Customer submitted a declaration of withdrawal before the Seller accepted his order, it is cancelled and treated as non-existent.
The deadline to withdraw from the Agreement for the Sale of Goods starts from the day on which the Customer came into possession of the Goods (in the case of selling many Goods – possession of the last of them), and in the case of other agreements – from the date of their conclusion.
In order to exercise the right of withdrawal, the Customer is obliged to submit a written statement in this regard to the Seller. To meet the deadline, it is sufficient to send such a statement before its expiry. This statement may be sent by e-mail or regular mail.
The Customer is not entitled to withdraw from the contract:
- if the subject of the service is a non-prefabricated item, manufactured according to the Customer’s specifications or serving to satisfy his individual needs
- if the subject of the service is an item that deteriorates quickly or has a short shelf life;
- if the subject of the service are items which, due to their nature, are inseparably connected with other items after delivery,
- if the subject of the service has been used or consumed by the Customer, and in particular if it has been connected to any external installation and used.
The Seller, within 14 days from the date of receipt of the declaration of withdrawal from the Sales Agreement, will return to the Customer all payments made by him, including delivery costs corresponding to the cheapest method of delivery offered by the Seller. The refund will be made using the same method of payment as used by the Customer, unless the Customer expressly agrees to a different method of return.
The Customer will return all the Goods covered by the declaration of withdrawal from the Sales Agreement to the Seller immediately, but not later than 14 (fourteen) days from the date on which he submitted the declaration of withdrawal from the contract. To meet the deadline, it is enough to send back the item before its expiry.
The parts returned by the customer as part of withdrawal from the contract should be intact, not assembled/installed, not used. Liquid parts such as oils, fluids, lubricants should be factory sealed.
The seller has the right to withhold the reimbursement of payments received from the customer until the item is returned, or the customer provides proof of its return, depending on which event occurs first.
The customer bears the direct costs of returning the Goods (including the cost of delivering them to the Seller) and is responsible for reducing its value resulting from using it in a different way than it was necessary to establish the nature, characteristics and functioning of the Goods
§ 9 COMPLAINTS AND WARRANTIES
The Seller undertakes to provide the Customer with Products that do not contain defects within the meaning of the provisions of the Civil Code.
The Seller is liable to the Customer, including the Customer who is a Consumer, under the warranty for defects on the terms set out in art. 556 – 576 of the Civil Code.
Complaints arising from the violation of the Customer’s rights guaranteed by law or on the basis of the Regulations can be directed to the Seller:
- to the address: Gorzowska 112, 66-480 Kostrzyn Nad Odrą
- by phone, at the telephone number: +48957529277
- electronically by sending a message to the e-mail address: parts@bacpolska.pl
The seller undertakes to consider the complaint within 14 days.
In the event of deficiencies in the complaint, the Seller will call the Customer to complete it to the extent necessary immediately, but not later than within 7 days from the date of receipt of the request by the Customer.
Complaints regarding the use of the Store, the Services and functionalities provided in it can be addressed to the Seller in the manner indicated in the point above, indicating in the complaint the name and surname, correspondence address, type and description of the problem.
The products presented in the Online Store may have a manufacturer’s, Seller’s or importer’s warranty.
§ 10. EXTRA-JUDICIAL METHODS OF SETTLEMENT OF COMPLAINTS AND SEARCHING CLAIMS
Any disputes arising from the Agreement or the provision of Services in the Online Store may be settled in the course of mediation or by an arbitration court.
The Customer who is a Consumer has e.g. the following options for using out-of-court dispute resolution and redress:
- is entitled to apply to the permanent amicable consumer court operating at the Trade Inspection with a request to settle a dispute arising from the concluded contract;
- is entitled to apply to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Customer and the Seller
- may obtain free assistance in resolving the dispute between the Customer and the Seller, using the free assistance of the poviat (municipal) consumer ombudsman or social organization whose statutory tasks include consumer protection;
- may submit a complaint via the EU ODR online platform
§ 11. PROTECTION OF PERSONAL DATA
The Seller may collect personal data provided by the Customer, including in particular data provided when placing the Order and for the purpose of its implementation.
Personal data collected by the Seller are processed in accordance with the provisions of applicable law, including the Act of August 29, 1997 on the protection of personal data (Journal of Laws 1997 No. 133, item 883, as amended) and the Act of July 18, 2002 r. on the provision of electronic services (Journal of Laws of 2002, No. 144, item 1204, as amended).
The seller makes the best efforts to protect the privacy of the data provided to him and for this purpose uses appropriate physical, technical, IT and organizational measures.
Providing personal data by customers is voluntary. The customer has the right to access their data, correct them, as well as request the Seller to remove them. The Seller may refuse to delete the Customer’s data only if the Customer has violated the applicable provisions of law or the provisions of the Regulations with his behavior in the Online Store, and the retention of the Customer’s personal data by the Seller is necessary to determine the Customer’s liability and the circumstances of such a breach.
In order to perform the Order or provide certain Services, the Seller may entrust the Customer’s personal data to other entities, including in particular:
Providing personal data by customers is voluntary. The customer has the right to access their data, correct them, as well as request the Seller to remove them. The Seller may refuse to delete the Customer’s data only if the Customer has violated the applicable provisions of law or the provisions of the Regulations with his behavior in the Online Store, and the retention of the Customer’s personal data by the Seller is necessary to determine the Customer’s liability and the circumstances of such a breach.
§ 12. FINAL TERMS
All rights to the Online Store, including intellectual property rights to the name, domain, website, logo belong to the Seller, and they may be used only in the manner specified and in accordance with the Regulations.
In all matters arising from the contract concluded between the Seller and the Customer who is not a Consumer, Polish law will apply.
Settlement of any disputes arising between the Seller and the Customer who is not a Consumer shall be submitted to the court having jurisdiction over the registered office of the Seller.
The Seller is obliged to notify the Customer of any changes to these regulations: on the home page of the Online Store and by e-mail to the e-mail address, if the Customer has an Account or has ordered the sending of commercial information.
The notification will contain a list of changes and their effective date, which will not be shorter than 14 days from the date of notification.
