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Returns
Returns and complaints
Returns and complaints
made simple
Consumers have 14 days to withdraw from a purchase without giving a reason. Report a defective part by e-mail — we will reply within 48 hours on working days.
Until when can you withdraw?
Choose what you need
I want to return a part
Withdraw within 14 days without giving a reason.
- Send us a statement by e-mail with your order number
- Send the part back to our warehouse
- We refund you within 14 days
The part is defective or damaged
Complaint — we will reply within 48 hours on working days.
- Describe the problem and attach photos
- Give your order number
- We reply within 48 hours on working days
Before you send a part back
Complete and unused
The part must not be installed or used.
Fluids sealed
Oils, fluids and lubricants only in factory-sealed packaging.
Return address
BAC Sp. z o.o.
ul. Pogodna 1, 55-080 Nowa Wieś Wrocławska
Frequently asked questions
Who pays for returning the goods?
The customer bears the direct cost of returning the goods.
When will I get my money back?
Within 14 days of receiving your withdrawal statement, including the original delivery cost (up to the cheapest option in our shop). We may withhold the refund until we receive the goods.
Can a company return goods too?
The right to withdraw without giving a reason applies to consumers. Companies, please contact us and we will look at each case.
How quickly will you handle a complaint?
We reply to your report within 48 hours on working days. Formally, we decide on a complaint within 14 days at the latest, in line with § 9 of the Terms and Conditions.
Where are the full rules?
In § 8 (withdrawal) and § 9 (complaints) of the Terms and Conditions.
